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Descripción del puesto
Tipo de contrato
Junior Pre-sales & Applications Engineer
Localización
Oxford, UK
Fecha de la publicación
22/06/2017
Descripción del puesto

BASIC FUNCTION

Provides administration & technical support including new engine technical specifications meeting customers' requirements, gives to customers and to sales people technical answers; creates and updates technical documentation to support sales; informs customers about product evolution.

SPECIFIC TECHNICAL RESPONSIBILITIES:

  • Create new engine specifications relating to customer requests and to specific engine applications (engines version customisation).
  • Modify existing engine specs to fulfil new customers' requests or market needs.
  • Support personnel through the use of the existing configuration tools to create engine versions, and to monitor the existence of similar versions to the requested ones, to propose to customers.
  • Request for the updating of the configuration system (carried out by Technical Dept.), to avoid obsolete components.
  • Follow pre-series development of new engine versions to ensure they meet the needs of existing or new potential customers.
  • Support sales personnel and customers with specific technical information.
  • Creating technical presentations to assist Sales Managers, OEM customers and dealers.
  • Support UK OEMs to provide solutions to technical issues.
  • Provide support to the Application Engineer for engine installation approval testing.
  • Involvement within the service / warranty function of the company
  • Assisting customers with information and liaising with dealers to provide local support as & when required.

SPECIFIC ADMINISTRATION RESPONSIBILITIES:

  • Dealing with customer queries (Order tracking and general availability).
  • Placing of orders.
  • Checking orders for delivery dates and subsequent customer liaison.
  • Pricing & quotations to customers.
  • Monitoring the order portfolio and the execution of the orders from the original request to their delivery
  • Compilation of data analysis.
Experience

Bachelor Degree in mechanical or electronic engineer; at least one year of related experience in Programmes and Planning or one year of related experience in Engineering/ or equivalent knowledge.

Good attitude to deal with internal people and customers requested.

Managerial skills: problem solving, independence, attitude to travel and dal with different cultures. Extrovert and positive, smart and hard worker.

Excellent knowledge of English. Italian knowledge is a plus.